What is Lapland Tales?

Lapland Tales is a little collection of products, stories and experiences inspired by Finnish Lapland, Christmas and the magic of the North.

From carefully curated Christmas boxes to personalised letters and creative activities, our aim is to bring a little piece of Lapland into your home.

Where are your products from?

We carefully select the products and materials included in our collection. Whenever possible, we work with Finnish and local producers, makers and suppliers.

The origin of individual products may vary, and product information can be found on the relevant product page.

What is included in the Christmas Boxes?

Each box has its own carefully selected contents, which are listed on the individual product page.

As some products may be seasonal or have limited availability, the contents of a box may occasionally change. If a replacement is necessary, we aim to choose something of similar character and value.

Can I order a personalised letter from Mrs Arctic Santa?

Yes! Our personalised letters are created especially for the recipient.

When ordering, you can provide the information needed to make the letter feel personal and magical.

Can I order a letter for a child?

Yes. Our personalised letters can be ordered for children. The person placing the order should be an adult or a parent/legal guardian.

Please only provide information that is necessary for creating the letter.

How long does it take to receive a personalised letter?

Personalised products may require additional processing time. The estimated processing and delivery time will be shown on the product page or at checkout.

Where do you ship?

We ship to the destinations available at checkout.

Available shipping options and costs are shown during checkout before you complete your purchase.

How long does delivery take?

Delivery times depend on the destination and the shipping method selected.

You will find the estimated delivery information during checkout.

Please note that delivery times may occasionally be affected by circumstances outside our control, especially during the busy Christmas season.

Can I send a Christmas Box directly as a gift?

Yes! You can use the recipient's delivery address when placing your order.

If the order includes a personalised letter, make sure that the information provided is correct so that we can create the perfect little piece of Lapland for the recipient.

Can I return my order?

Eligible products can generally be returned within 14 days of receiving your order, subject to applicable consumer protection laws and exceptions.

Some products, such as personalised products and certain perishable or digital products, may not be eligible for return.

Please see our Returns & Refunds page for full information.

What if my order arrives damaged or something is missing?

Please contact us as soon as possible at info@laplandtales.com and include your order number.

If possible, please also send photographs of the damaged product or packaging. We will do our best to resolve the issue.

Are the colouring pages free?

Yes! Our free colouring pages and other free Workshop downloads are available to enjoy at home.

Can I use the colouring pages commercially?

Our free colouring pages and other digital content are intended for personal, non-commercial use unless otherwise stated.

You may not resell or commercially redistribute our content.

Do I need to make a purchase to download the free colouring pack?

No. Our free colouring pack is available to download without making a purchase.