Returns & Refunds

Last updated: September 2026

We want you to be happy with your Lapland Tales order. If you have any questions or concerns about your order, please contact us at info@laplandtales.com.

1. Returns

For eligible products, we offer a 14-day return period in accordance with applicable consumer protection laws.

The 14-day period generally begins from the day you receive your order.

To be eligible for a return, the product must be returned in its original condition, unused and, where applicable, in its original packaging.

Please keep your order confirmation or other proof of purchase.

Before sending anything back, please contact us at info@laplandtales.com. We will provide you with instructions for the return.

Please do not send a return without contacting us first.

2. Non-Returnable Products

Certain products may be excluded from the right of withdrawal or may not be suitable for return due to their nature.

These may include:

Personalised products, such as personalised letters from Mrs Arctic Santa, where the product has been made specifically according to your instructions;
Perishable products, such as certain food products;
Digital products, where the supply has begun with your consent and the applicable legal requirements for waiving the right of withdrawal have been fulfilled;
Products that, due to their nature, cannot be returned for hygiene or other legal reasons.

Any mandatory consumer rights and statutory exceptions under applicable law remain unaffected.

If you are unsure whether your product can be returned, please contact us before placing or returning your order.

3. Damaged, Defective or Incorrect Products

Please check your order when you receive it.

If your product is damaged, defective or you have received the wrong product, please contact us as soon as possible at info@laplandtales.com.

Please include your order number and, where relevant, photographs of the damaged or incorrect product. We will assess the issue and work with you to find an appropriate solution.

Your statutory rights regarding defective or incorrect products are not affected by this policy.

4. How to Return an Item

To request a return:

Contact us at info@laplandtales.com with your order number and the reason for your return.
We will provide you with return instructions if the product is eligible for return.
Pack the product securely to help prevent damage during transportation.
Send the package according to the instructions we provide.

Unless the product is defective, damaged or incorrect, return shipping costs may be the responsibility of the customer where permitted by applicable law.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether the refund has been approved.

If approved, the refund will be made to the original payment method.

We will process the refund without undue delay and within the time period required by applicable law.

Please note that it may take additional time for your bank or payment provider to process the refund and make the funds available in your account.

Where required by law, the refund may include the standard delivery cost paid for the original order. Additional costs resulting from choosing a more expensive delivery method may not be refundable.