Shipping & Delivery
We want your little piece of Lapland to arrive safely and on time. Below you'll find information about order processing, delivery times and tracking.
If you have any questions about your order, please contact us at info@laplandtales.com.
1. Processing Time
Orders are usually processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
During busy periods, especially before Christmas, processing times may occasionally be longer. If there are any significant delays, we will do our best to keep you informed.
2. Shipping Options
We offer the following delivery options:
- Standard Shipping – Finland: approximately 3–5 business days
- Express Shipping – Finland: approximately 1–2 business days
- International Shipping: approximately 7–14 business days, depending on the destination
Shipping costs and available delivery options are calculated and displayed at checkout before you complete your order.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, shipping provider and other circumstances outside our control.
3. International Shipping
We ship to destinations available at checkout.
For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Please note that customs procedures may also affect delivery times.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email.
If tracking is available for your chosen shipping method, the email will include a tracking number and/or a link to track your shipment.
If you have not received your shipping confirmation or have questions about your delivery, please contact us at info@laplandtales.com.
5. Delayed, Lost or Damaged Shipments
If your order is delayed, appears to be lost or arrives damaged, please contact us at info@laplandtales.com with your order number and details of the issue.
If your package arrives damaged, please take photographs of the package and the product and send them to us where possible.
We will work with you and, where appropriate, the shipping provider to resolve the issue as quickly as possible.
6. Incorrect Delivery Information
Please make sure that your shipping information is correct when placing your order.
If you notice an error in your delivery address, contact us as soon as possible at info@laplandtales.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Christmas Delivery
Christmas is a particularly busy time for postal and delivery services.
If you are ordering a Christmas gift, we recommend placing your order early enough to allow for processing and delivery.
We cannot guarantee delivery by a specific date unless a guaranteed delivery service has been explicitly offered and selected at checkout.
Contact
For any questions regarding shipping or delivery, please contact us:
Lapland Tales & Tastes
Finland
Email: info@laplandtales.com